Returns & Refunds Policy
For any Quarries related to order Mail us at: email@example.com.
We have a 5-day replacement policy, which means you have 5 days after receiving your item to request a replacement.
To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
UNBOXING VIDEO IS A MUST TO REQUEST A REPLACEMENT
We only accept returns if the product you received:
- Is in a damaged condition
- Is missing parts
- Is a different product than the one you ordered
To start a replacement, please send us a mail: firstname.lastname@example.org.
If your replacement is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted.
How will I get refunded for the returned orders and how long will this process take?
In case of a return/ replacement/ refund, we process the refund within 2 - 5 days from the date when the products have been received and verified at our warehouse.
Refunds are only possible in the following cases:
(a) Cancellation of an order before being shipped; and
(b) Cases where:
- Customer refused to collect the delivery;
- Customer wasn’t available during the stipulated delivery attempts made by our logistics partner; and
- The delivery address was wrong/ unreachable.
For scenario (b), we will process the refund after receipt of the product from our logistic provider.
All refunds will be processed based on the mode of payment used by you while placing the order. Orders paid by credit/ debit card will be refunded by credit card to the credit/ debit card within 8-9 days from the date of receiving your products back from the logistics provider and the refund will reflect in the next statement. Orders placed by net banking accounts will be credited back to the same bank account within 8-9 days days from the date of receiving your products back from the logistics provider.
We do not accept returns or replacements of product size issues. We have clearly provided a size guide in every product description. Please review it before making a purchase. The significant cost of shipping for replacements is a primary concern in this matter.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Contact Us at this email@example.com.